Privacy Policy
This Privacy Policy describes how Andrii Shop LLC, operating as Zexreno (“we,” “us,” or “our”), handles personal information when you use our website. kaptixo.com
It applies when you browse our jigsaw puzzles, place an order, communicate with us, or use available customer account features.
1. Information We Collect
Depending on your interactions with us, we may collect the following information.
- Your name, email address, telephone number, billing address, and shipping address.
- Order details, including selected puzzle designs and piece counts, purchase history, payment status, and return or refund records.
- Information submitted through customer accounts, where available.
- Messages, photographs, and other information you provide when requesting assistance.
- IP addresses, browser and device details, online identifiers, and website activity.
- Marketing preferences, cookie choices, and privacy request records.
Payment providers handle payment credentials. We receive information needed to confirm transactions and manage purchases or refunds.
If you send photos of a puzzle box, damaged pieces, or a gap in an assembled puzzle, we use them to review your request. Please keep account passwords, full payment card details, and unrelated personal information out of your messages and photos.
2. Why We Use Your Information
We use personal information to do the following.
- Process payments and fulfill orders.
- Send order confirmations and delivery updates.
- Answer questions about puzzle designs, piece counts, finished dimensions, and package contents.
- Review reports of missing or damaged pieces and assist with cancellations, returns, and refunds.
- Maintain and improve our store.
- Protect against fraud, misuse, and security incidents.
- Send promotional communications where permitted.
- Measure advertising and provide personalized advertising where enabled and permitted.
- Meet legal obligations and respond to privacy requests or disputes.
Information submitted for customer support does not, by itself, constitute consent to receive marketing communications.
3. Cookies and Similar Technologies
Our store may use cookies, pixels, and related technologies for essential website functions, preferences, analytics, and advertising.
Essential technologies support functions such as the shopping cart, checkout, and security. Non-essential technologies may help us understand browsing activity or measure advertising results.
Where required, we obtain consent before activating non-essential technologies. You can manage applicable choices through the cookie controls available on our website.
Browser settings can also restrict cookies, although doing so may affect store functions. Browser controls do not necessarily prevent every form of information sharing.
4. Service Providers and Other Recipients
We may disclose relevant information to providers that support the following functions.
- Website hosting and store operations.
- Payment processing and fraud prevention.
- Order fulfillment and delivery.
- Customer communications and support.
- Analytics and advertising, including AppLovin where its services are enabled.
We may also disclose information to professional advisers, authorities, or parties involved in a business transaction where necessary and permitted by law. The information disclosed depends on the service involved and the purpose of the disclosure.
5. AppLovin
We may use AppLovin to support advertising, attribution, and campaign measurement.
Where enabled, AppLovin integrations may use cookies, pixels, APIs, or scripts to process online identifiers, IP addresses, browser and device information, and website interactions such as product views, cart activity, and purchases.
Information may be used for personalized advertising, measurement, and improvement of AppLovin’s services, including its AI-powered advertising technologies. For details on how AppLovin handles information and the choices it offers, see its privacy policy. AppLovin Privacy Policy
Where required, we obtain consent before the relevant processing and respect applicable privacy choices. You can email us with questions about our use of AppLovin or to exercise applicable privacy rights. service@kaptixo.com
6. Marketing Preferences
Where permitted, we may send promotional emails about our store.
You can unsubscribe through the link in a marketing email or by contacting us. Necessary service messages, including order and refund updates, may still be sent. service@kaptixo.com
7. Legal Grounds for Processing
Where applicable law requires a legal basis, we rely on contract performance, legal obligations, legitimate interests where permitted, or consent.
You may withdraw consent at any time using the relevant controls or by contacting us. Processing lawfully carried out before withdrawal remains unaffected. service@kaptixo.com
8. International Processing
Our company is based in the United States. Our service providers may process information in other countries.
Where required, international transfers are subject to appropriate safeguards, such as recognized contractual protections or another legally permitted transfer mechanism. Contact us for information about safeguards relevant to your data.
9. Retention and Protection
We retain information for as long as reasonably necessary to provide services, manage transactions, address disputes, and satisfy legal or recordkeeping obligations.
We use reasonable technical and organizational measures to protect personal information. No method of online transmission or storage is completely secure.
10. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information, restrict or object to processing, withdraw consent, or opt out of targeted advertising or certain sales or sharing of information.
Some advertising disclosures may be considered a “sale” or “sharing” under applicable privacy laws even where no money is exchanged.
You can submit requests by email. We may verify your identity or an authorized agent’s authority before responding. Where applicable, you may appeal a decision or complain to a supervisory authority. service@kaptixo.com
Where legally required, we honor recognized opt-out preference signals, including Global Privacy Control, for the browser or device transmitting the signal.
We will not unlawfully discriminate against you for exercising your rights.
11. Children’s Information
Our website is intended for a general audience. We do not knowingly collect personal information from children under 13 or share their information with AppLovin for advertising.
If you believe a child has submitted personal information, contact us so we can investigate and take appropriate action. service@kaptixo.com
12. External Links and Policy Updates
External websites follow their own privacy policies. Please review their policies before providing personal information.
We may update this policy as our operations or requirements change. The latest version will appear on this page with its revision date. We will provide additional notice or obtain consent where required.
13. Company and Contact Information
- Operated by: Andrii Shop LLC
- Business License Entity: Andrii Shop LLC
- Registered Address: 1742 N Champa St Unit 1083, Denver, CO 80202
- Email: service@kaptixo.com
- Phone: +1 712-599-0149
- Website: kaptixo.com